If you see the license but it's damaged, you'll likely need to contact Siemens support for repair or follow the process to move a fresh copy to the machine.
If you don't intend to use logging and want the error to stop, you must disable the logging services in your project:
Alex was confused because they already had a valid "WinCC Runtime Advanced" license. However, Alex soon learned that WinCC Runtime Advanced follows a different licensing concept than SIMATIC Comfort Panels:
The "License Key Not Available" error in WinCC Logging for Runtime Advanced can be a complex issue, but by understanding its causes and following step-by-step solutions, you can efficiently resolve the problem. Regular maintenance, software updates, and proper system configuration can help prevent such errors in the future. If issues persist, do not hesitate to contact Siemens support for expert assistance.
: If the error persists unexpectedly, some users resolve internal software conflicts by temporarily toggling the project type from "Single-User" to "Multi-User" and back in Project Properties Siemens SiePortal Are you currently working in a simulation environment or on a live production PC If you see the license but it's damaged,
: You must purchase and install the WinCC Logging for Runtime Advanced license (e.g., Article No. 6AV2107-0GA00-0BB0 ).
If you're in Alex's shoes, here is the story of how to clear that error. The Mystery of the Missing Key
Connect the license USB drive to the Runtime PC, or connect both PCs to the same local network. Open on the Runtime PC.
, checking the box for "GMP" or "Audit Trail" often triggers additional license requirements. 6AV2107-0GA00-0BB0 )
Alex realized that when simulating a project on their engineering laptop, the same error appeared.
If the license is correctly installed but not recognized, the ALM database may be corrupted.
Use the menu to move the "WinCC Logging for Runtime Advanced" license key to the local hard drive ( C: ). Temporary Workaround: Disabling the Warning
While article numbers change slightly with major TIA Portal versions, the standard floating license for WinCC Logging for Runtime Advanced typically follows the structure 6AV2107-... (e.g., 6AV2107-0JA00-0BB0 ). Open on the Runtime PC.
This is the "ghost" part. You plugged the USB dongle in after WinCC Runtime started. WinCC checks for licenses only during its boot sequence. If the dongle arrives late, WinCC shrugs and disables logging.
Fully shut down the active WinCC Runtime Advanced application.
Download and install the latest Automation License Manager (ALM) Service Pack from the Siemens Industry Online Support site. 4. Remove logging (if not required)
The machine is running. The PLC is cycling. But your production data? It’s falling into a black hole.