| Problem | Solution | | :--- | :--- | | | Go to Services ( services.msc ). Find "Bluetooth Support Service." Set it to Automatic and restart it. | | Device pairs but disconnects | Go to Power Management in Device Manager (Right-click the dongle > Properties). Uncheck "Allow the computer to turn off this device." | | Code 10: Device cannot start | This is a driver conflict. Uninstall the device, run the CSR Cleaner utility (search online), reboot, and reinstall. | | Can't find my headphones | The E-UB5 is Bluetooth 4.0. It works with headphones, but not with Apple AirPods Pro 2 (which require BLE Audio). Stick to standard SBC/AAC codecs. |
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: If your computer already has built-in Bluetooth (like an older Intel chip), you may need to
Go to -> Right-click the Adapter -> Update Driver .
A Bluetooth USB dongle like the E-UB5 is a compact device that adds wireless connectivity to your desktop or laptop. To function correctly, your operating system requires the appropriate software driver to communicate with the hardware.
If you have an old driver installed, go to , find any "CSR" or "Bluetooth" drivers, and uninstall them. Restart your PC. Step 2: Download the Driver
If you value plug-and-play convenience, consider upgrading to a (Bluetooth 5.0) or Asus USB-BT500 . Both have official drivers and work out of the box on Windows 10/11.
Look for a string like:
If you encounter any issues with the E-UB5 Bluetooth USB dongle driver, here are some troubleshooting tips: