Disclaimer: The above steps are troubleshooting suggestions based on common TecDoc system behaviors. Always refer to the official TecDoc documentation for specific version instructions.
Add firewall exceptions for the following executable files on the server: tbkern32.exe tbmux.exe . Validate the Configuration XML
Ensure the directory path listed exactly matches your actual physical directory layout. Pay close attention to mapped network drives or external hard drive letters (e.g., changing D:\TecDocData to E:\TecDocData if your drive letter shifted). Save the file and restart the application. 3. Clear the Local AppData Cache loading data failed check the configuration file tecdoc new
: If you are manually editing files, ensure the XML declaration is valid; missing declarations (like DataloadBusinessObjectConfiguration
Add the entire TecDoc installation directory (e.g., C:\TecDoc ) to the whitelist. Validate the Configuration XML Ensure the directory path
If the data loads successfully, permanently enable this by right-clicking the icon, selecting , navigating to the Compatibility tab, checking Run this program as an administrator , and clicking Apply . 2. Verify and Correct Database Directory Paths
I can provide step-by-step instructions customized to your specific environment. Share public link It provides workshops
To prevent this data-loading error from occurring during future catalog updates:
TecDoc is the global standard for automotive aftermarket cataloging. It provides workshops, distributors, and retailers with precise vehicle data and spare part identification. However, system updates or corrupted installations can trigger errors.
Did this error appear or a new installation ? Are you using a local database or a network server ?
Once you have resolved the error, you can take steps to prevent it from happening again: